Information for venues and providers

The Kids Access All Areas Vouchers program is delivered by the Department of Creative Industries, Tourism and Sport (CITS).

The Kids Access All Areas Vouchers program supports Western Australian children to attend arts and cultural experiences. Over 2 years, up to 50,000 vouchers will be made available across both the Perth metropolitan and regional areas of WA.

The program is intended to increase participation of children and young people aged 5 to 15 years old in arts and cultural events. Children and young people are eligible for a voucher to the value of $50 until the allocation is exhausted.

The vouchers will be available for redemption on eligible tickets purchased at approved providers and venues.

The program aims to boost WA’s creative and cultural sector, with the vouchers increasing attendance and supporting the employment of artists and arts workers.

Eligibility

• You must be a Western Australia resident 18 years of age or older to reserve a voucher.  
• A parent or guardian can reserve a $50 voucher for each child aged 5 to 15 years, up to a maximum of 4 children.  
• The offer will be on a first-in-first-served basis until the 25,000 vouchers for each year of the program have been claimed. 
• Once vouchers are reserved, claimants have until 31 May 2026 to purchase tickets from an approved venue or provider and then claim their rebate.  
• Vouchers and rebates are only available to parents and guardians located in Western Australia. 
• A rebate can only be claimed if a voucher has been reserved. 
• Vouchers cannot be redeemed against sporting events, workshops, classes, or food, beverage or merchandise purchases. 
• Rebates can only be claimed for eligible tickets purchased from the approved list of venues and providers, and if there is a voucher/s to claim against.  
• Purchasing tickets from an eligible venue or provider is the responsibility of the claimant. 

What is required from venues or providers

• An itemised tax invoice must be obtained to make a claim. The itemised tax invoice must include the business trading name and Australian Business Number (ABN) of the venue or provider, total value (including GST), purchase date and itemised ticket purchase.
• Handwritten tax invoices will not be accepted. This includes additions to a tax invoice such as a handwritten date or ABN. Venues or providers will need to provide a fully digitised, itemised tax invoice for an eligible claim to be submitted.
• Tax invoices dated prior to the program start date will not be accepted.

How customers reserve their vouchers and claim their rebate

• The customer must reserve their voucher via the ServiceWA app or alternative claims method.
• Tickets must be purchased from an approved venue or provider during the program dates.
  
• The customer claims their rebate by uploading your tax invoice/s in the ServiceWA app (or the alternative claims method, if they reserved their voucher through that method).
• The customer will receive a rebate payment directly into their nominated bank account.
• If the customer did not reserve a voucher, they are not eligible to claim a rebate.

Excluded events

• The vouchers can only be redeemed against arts and cultural events such as performing arts, live music and exhibitions.
• Sporting events, workshops and classes are not eligible for the program.
• Merchandise, food and beverage purchases are not eligible for the program.

How you can help

• Provide advice to customers on eligible events.
• Build awareness of the program.
• Direct them to the ServiceWA webpage or 13 33 92 (13 33 WA) for any ServiceWA app related support queries.

We’ve emailed you an information and promotional kit to help answer questions and promote the program. If you’re an eligible venue or provider and didn’t receive it, please contact us and we’ll send it to you.

Further information

The Kids Access All Areas Vouchers program team are happy to help. Please email them at kidsaaa@cits.wa.gov.au if you have any questions or need more information.

Please note: this email address is for queries for venues and providers only. If you are a parent or guardian and have questions or queries about the program please direct any queries to ServiceWA Customer Care on 13 33 92 (open 24/7) or support@digital.wa.gov.au (open 8:30 am to 4:30 pm weekdays).